Privacy Policy

1. Introduction

TRI Shipping respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you use our website, dashboard, mobile app, and shipping services.

2. Information We Collect

We may collect information needed to provide shipping and account services, including customer name, email address, phone number, physical address, account identifiers, package details, shipment details, invoice information, uploaded photos, and uploaded files or documents.

3. How We Use Information

We use customer information to create and manage accounts, process shipments, track packages, communicate service updates, provide customer support, verify shipment information, prevent fraud, protect our business, and comply with legal, security, accounting, customs, and shipping-service obligations.

4. Data Sharing

We do not sell customer personal information. We may share information only when necessary to provide shipping services, comply with legal requirements, prevent fraud, protect our business, or work with trusted service providers that help us operate our website, dashboard, app, and shipping services.

5. Uploaded Files, Photos, and Documents

Customers may upload invoices, receipts, package photos, or related documents for shipping and package processing. These files are used only for app functionality, shipment handling, verification, fraud prevention, security, and compliance.

6. Data Security

We use reasonable technical and organizational measures to help protect customer information. However, no online system is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We keep customer information only as long as needed to provide services, maintain business records, resolve issues, comply with legal obligations, prevent fraud, and operate our business.

8. Customer Choices

Customers may contact us to request updates, corrections, or deletion of their personal information, subject to business, legal, accounting, shipping-service, fraud prevention, security, and compliance requirements.

9. Account Deletion

TRI Shipping users may request deletion of their account and associated personal data by contacting us at info@trishipping.com.

Please include the email address linked to your TRI Shipping account. After receiving a deletion request, we will review and process the request according to applicable business, legal, accounting, shipping-service, fraud prevention, security, and compliance requirements.

When an account deletion request is completed, account access and personal account data that is no longer required will be deleted or deactivated. We may retain certain records when required for legal, security, fraud prevention, accounting, customs, tax-related, dispute-resolution, or shipping-service obligations.

10. Children's Privacy

TRI Shipping services are intended for customers who can use shipping services responsibly. We do not knowingly collect personal information from children without appropriate consent.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

12. Contact Us

For questions about this Privacy Policy, privacy requests, or account deletion requests, contact us at info@trishipping.com.